General FAQ

What makes you different from other massage therapists in my area?


There are a lot of amazing massage therapists in the Decatur area, and it's important to find one that's a good fit for you. As an independent, individual practitioner, I offer attention and flexibility that you won't usually get at a larger establishment or spa. My services are not shortened for time's sake- so, a 60 minute massage is really 60 minutes, no less. Rather than booking appointments back to back, I give myself time in between each appointment to get the room cleaned up and set up for you, and to have time to talk to you and check in before and after each session. I'm also here to answer your questions before and after your session, via email or phone. I use the highest quality products and supplies I can find. The oil I use is pesticide-free jojoba oil from the Jojoba Company. Jojoba oil is non-allergenic, and is very similar to the makeup of our skin's sebum, so it won't clog pores or feel heavy. As the owner and sole practitioner of my business, I really care, and am invested in giving you an excellent massage experience.




Where are you located?


My office is inside Lotus of Life Chiropractic, at 603 Church St, Decatur, GA 30030. For more detailed information about parking and directions, see my "Contact" page.




Are you open on the weekends?


Yes- I am open on Saturdays from 9am-1pm. My Saturdays are usually in high demand, and are often booking out one month in advance or more, so if you prefer a Saturday time, I recommend scheduling as soon as possible, and even scheduling out multiple sessions. I am closed on Sundays.




How do I book a session?


The easiest way to book a session is to scroll to the top of this page, and click the green button that says "Schedule an Appointment". You are welcome to call or email me to schedule an appointment as well, but I do not have continuous access to my phone and email, so I cannot guarantee I will be able to get back in touch with you before someone books online and snatches up the spot you want.




Do you take walk-ins?


No, I do not. Sessions are by appointment only.




How/when do I pay for my session?


I accept all major credit cards, cash, and checks. I ask clients to pay after their session. When booking online, I ask for credit card information to hold the reservation. I do not charge the card except in the event of a late cancel or no-show.




How do I buy a gift certificate?


You can find gift certificates in my online booking system by following this link: https://app.acuityscheduling.com/catalog.php?owner=16853245&category=Gift+Certificates




What is your cancellation policy?


For no call no shows (a clients misses their appointment and doesn't contact me to cancel beforehand), the full cost of the appointment is assessed. If an appointment is cancelled with less than 24 hours' notice, a fee of 50% of the appointment cost is assessed. Because of this policy, I do require credit card information at the time of booking. These policies exist to respect my time, and also to give clients on my waitlist the chance to fill a cancelled spot.




Can you come give massages at my office/event?


I do sometimes offer massage at events or offices. If you're interested in having me at your event, please contact me to inquire about my event rates and availability.




Why do you ask questions about my health history?


Technically, you don't have to answer anything I ask, but your answers help inform the massage I provide. Certain things are important for me to know, like a history of broken bones, certain illnesses, injuries, or surgeries, and certain medications. This helps me give you a good massage that addresses your needs without causing harm.




Am I supposed to tip?


Tipping is always optional. While tips are graciously accepted, they are never expected.





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Hours:  Mon Closed   Tue 10-6   Wed 9-2   Thurs 10-6   Fri 9-2   Sat 9-1   Sun Closed

 

ABOUT   CONTACT   POLICIES

 

(404) 434-6621 // liz@lizjester.com

 

603 Church St

Decatur, GA 30030

GA MT License #: MT011798

© 2018 by Liz Jester, LMT

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