General FAQ

What makes you different from other massage therapists in my area?


There are lots of great massage therapists out there, and it's important to find one that's a good fit for you. As an independent, individual practitioner, I offer attention and flexibility that you won't usually get at a larger establishment or spa. My services are not shortened for time's sake- so, a 60 minute massage is really 60 minutes, no less. Rather than booking appointments back to back, I give myself time in between each appointment to get the room cleaned up and set up for you, and to have time to talk to you and check in before and after each session. I'm also here to answer your questions before and after your session, via email or phone. I also use the highest quality products and supplies I can find. The oil I use is pesticide-free jojoba oil from the Jojoba Company. Jojoba oil is non-allergenic, and is very similar to the makeup of our skin's sebum, so it won't clog pores or feel heavy. I also use hypoallergenic, clean Arnica pain-relief lotion from Pure Pro. I don't nickel and dime you, either. Essential oils and hot towels can be added in to any massage at no cost. All of my massage techniques cost the same thing- no $10+ upcharge for deep tissue. As the owner and sole practitioner of my business, I really care, and am invested in giving you an excellent massage experience.




Where are you located?


My office is at 235 E Ponce de Leon Ave, Decatur, GA 30030. My office is in Suite 108, which is a collective made up of other wellness practitioners. For more detailed information about parking and directions, see my "Contact" page.




Are you open on the weekends?


Yes- I am open on Saturdays from 10am-4pm. I am closed on Sundays.




How do I book a session?


The easiest way to book a session is to scroll to the top of this page, and click the green button that says "book online". You can also click here to book online. If you cannot find an appointment time that works for you, please email me at lizjester.LMT@gmail.com. I may be able to squeeze something in for you.




Do you take walk-ins?


No, I do not. Sessions are by appointment only.




How/when do I pay for my session?


I accept all major credit cards, cash, and checks. I ask clients to pay after their session. When booking online, I ask for credit card information to hold the reservation. I do not charge the card except in the event of a late cancel or no-show.




How do I buy a gift certificate?


To buy a gift card, please email me or call me, to set up a time to purchase it. You can either come to my office to pick it up, or I can hand deliver it to you at a public place in the Decatur or Clarkston areas. I am in the process of rolling out a new e-gift card system as well.




I'm trying to book online, but it's not letting me pay with my gift card. What do I do?


When scheduling online, I ask for a credit card on file. Don't worry, your card won't be charged except for in the event of a no-show or late cancellation. You can pay for your massage after your session with your gift card.




What is your cancellation policy?


I have a 24-hour cancellation policy. If an appointment is cancelled with less than 24 hours' notice, a fee of 50% of the appointment cost will be assessed. Because of this policy, I do require credit card information at the time of booking. Anyone who is 30 minutes late or more will be considered a "no show", which is treated the same as a cancellation.




Can you come give massages at my office/event?


Yes, I am able to do events or office wellness days given enough notice (one month or more). I am also often able to find other reputable practitioners to join me if you need more than one massage therapist. Please contact me at lizjester.LMT@gmail.com for my event/office rates.




Why do you ask questions about my health history?


Technically, you don't have to answer anything I ask, but your answers help inform the massage I provide. Certain things are important for me to know, like a history of broken bones, certain illnesses, injuries, or surgeries, and certain medications. This helps me give you a great massage without causing harm or triggering possible complications.




Am I supposed to tip?


No, tipping is always optional. While tips are graciously accepted, they are never expected.





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Hours:  Mon Closed   Tue 10-6   Wed 9-5   Thurs 10-6   Fri 9-5   Sat 11-4   Sun Closed

 

ABOUT   CONTACT   POLICIES

 

(404) 434-6621 // liz@lizjester.com

 

235 E Ponce de Leon Ave, #108

Decatur, GA 30030

GA MT License #: MT011798

© 2018 by Liz Jester, LMT

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